Discussion Integration. New Kaseya LC / User portal does not respect customizations created as described in the user support documentation - is there currently a way to customize our end users ability to view agents procedures? Collaborate with clients to create a unified solution for everyone. Ease of Use. When users go to the web for portal access to remote into their systems (on a different system) they get logged in but the remote session immediately ends. This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center; The Machine Roles page creates and deletes machine roles. Refer to Kaseya User-Defined Fields. Updated … User portal access. We know you already have tools you use to run your IT service business. If I make a change to the kaseya color or layout it tends to affect the theme on a global level. A faster turnaround on issues saved us thousands of $$ The option of a quick support service meant my issue was resolved by an expert, quickly and efficiently. We have also listed Kaseya Portal page stats, site age, rank to make it easy for you. Any idea how a user can get to the new live connect? Kaseya Service Reporting – MSP Assist Reporting Modules. To integrate with Kaseya VSA: Navigate to Settings > Integration Center. Our certification programs evaluate your knowledge and skills with respect to automation concepts and assess your readiness as a Kaseya … A sample Kaseya screen, showing the location of the Organization ID field, is shown below. Client portal set up gives the ability to launch PSA Portal to submit ticket requests from VSA Agents Menu. Customer support as it … 2/5. Select Kaseya VSA. You can use our scoring system to help you get a general idea which Project Management Software product is better for your business. 3/5. This functionality can be achieved by clicking on the VSA Agent Menu (System Tray Icon) and clicking the contact support menu item. Let your customers solve advanced problems and service requests with a few simple clicks. Kaseya Agent has a characteristic which lets it direction out patches for updating of different computers on the identical network. We manage over 500 devices and use its available policies and management tools to keep them updated, to deploy new devices to existing companies, and to onboard new customers. The Portal Access window displays when a machine user double-clicks the agent icon in the system tray of their managed machine. User Security 5 Role Types Kaseya licensing is purchased by role type. With accurate user lists, user billing systems become easier and create less end-of-month issues. Value for Money. 6. Reviewer Source Source: Capterra. Overall Rating. Compare features, ratings, user reviews, pricing, and more from Kaseya BMS competitors and alternatives in order to make an informed decision for your business. On-Prem also requires TLS 1.2 or higher. To that end, we’re excited to announce the release of our integrations with Kaseya® VSA and Kaseya BMS. Opening tickets this way will directly link the ticket in PSA to the user's machine where the agent is installed and to the user itself. You can check Kaseya Portal links with our verified badge to select the right page. Verified Reviewer. Friendly Presentation . Customer Service. Requires an existing Kaseya Partner Portal subscription. Every user in Kaseya should have their own log in, but you don’t always want to give these users the same rights (called “Roles“), or give them the ability to see the same groups of machines (called “Scopes“), so this post will show you the basics on how to create your own Kaseya users or administrators. K1 is a project for the unified IT Complete portal for all Kaseya customers (Big K). Kaseya Support Issues – MSP Assist Plugin. Kaseya recommend using the Root User role to integrate with other platforms as it has access to all CRM and asset information in your VSA account. 2/5. MySelfServicePortal.com enables you to deliver a Self-Service user experience never before seen in the Managed IT Services industry. I have played with it a bit and I am not sure how to make the changes for just one client or group. You want to delete all other entries from this section other than the one we use to sign into Kaseya with. Here is the project charter: In the future, any user of any Big-K product will have a single URL and single set of credentials to remember to get access to any resource they need from Kaseya. We also did antivirus check of Kaseya Portal page to keep you safe. Show More Ratings. 3. Client Portal: Fixed: On the Client Portal, the edit functionality was available to users for notes entered by technicians. After formatting updates in BMS, they display in User Portal in plain text. One of our major goals for SolarWinds® Passportal + Documentation Manager is to help promote an open ecosystem for MSPs—one that enables our products to work with your existing toolset. March 12, 2020. We are on SaaS. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. All Kaseya Portal pages are listed here with their site stats and other details. 6/10. Automatically import new Office 365 users into your Kaseya BMS portal. System > User Security > Machine Roles. SAML Signing Certificate. Navigate to "Agent Procedures" > "Schedule /Create" Under the "Private" folder, select the "myProcedures" folder. Email User Logins with Portal Access's developer with any questions or clarifications. Their technology empowers any sized IT operation -- from individual IT professionals at small-to-medium sized businesses to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Login to your Kaseya VSA. Has anyone had any luck with this. I am guessing this is due to the web portal access with old live connect and it doesn't connect to the new live connect. Verify if Kaseya Service Desk App is successfully installed . Kaseya Vorex's support. Reasons for Switching to Kaseya BMS: It became overwhelming to use the product as a growing business. At the same time, for user satisfaction, Kaseya BMS scored 100%, while ClockIn Portal scored N/A%. Added ability for VSA admins to switch between classic and new UI for the user portal ticketing. or are we still waiting for this feature to be restored to us? SourceForge ranks the best alternatives to Kaseya BMS in 2020. User Review of Kaseya VSA: 'We use VSA for management services. Step 1 – Go to the Kaseya Login Portal official login page via our official link below. Integration. Multiple organizations (machine groups) and/or sub-groups can map to one Autotask Company. Enter the configuration for the certificate. Disabled the ability for users to modify a ticket that has been submitted. It also has an inbuilt customer support center that distributes e-tokens for complaints. ... and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints. Features. I couldn't find enough of a reason to move away when there was little to gain. Step 2 – Simply login with your login details. Finance: Fixed: After all periods on a contract were posted, and a contract was extended, billing generated a duplicate line item for the last posted period. The scripts are stored in a centralized location, which can be accessed by every computer in the network in a round-robin fashion. For overall product quality, Kaseya BMS earned 8.4 points, while ClockIn Portal gained 7.3 points. Kaseya offers some support options, but some are as outdated as the platform itself. 4. Supported Kaseya version. Used the software for: 1-2 years. Kaseya Network Monitor (KNM), previously called Intellipool Network Monitor (INM), is a network, server and performance monitor designed to monitor Windows, Linux, Unix and SNMP enabled devices.It is commercial software developed and sold by Intellipool AB, Sweden. Select "Import Folder/Procedure" Upload the XML file (use the camera icon to search) and then select "Save" The proceedure is now imported. Right-click the proceedure, and select "Edit Proceedure" The UDF stores multiple groups and sub-groups in a comma-separated list. Trialled Kaseya, it did everything that N-Central could do. Simple, clean and straight to the point. User Billing Simplified. You can use the default Azure generated one or upload a new one if you use your own certificate on different platforms. Organization ID field on the portal or you can use the Lookup feature on the Cisco OnPlus Portal. Autotask stores the entire Kaseya Group ID for each organization (machine group) in the “Kaseya Customer ID” Company UDF. Scripts can be edited and custom created to ensure a smooth working of the network. Portal is user friendly and I'm looking forward to Atera adding new services to make day to day life easier and more efficient." Add a Delivery Rule under OnPlus -> Notifications -> Delivery Rules, to set the severity level of OnPlus events to be generated as tickets in the Kaseya Service Desk (Use Kaseya Contact as Method) 5. Connecting your Kaseya BMS instance to your CloudRadial tenant allows you to submit tickets from CloudRadial to Kaseya as a part of your client portal experience. Kaseya offers separate scripts for the server and the network. Enter the Kaseya portal URL in the appropriate field. 3/5. Here's a look at Kaseya's plans, including work with Terremark and Amazon Web Services. Kaseya University offers a open access training curriculum as well as a number of subscription-based, in-depth training offerings for individual students and companies. MSP Assist reporting portal delivers over 30 reports and provides the ‘proof’ of our service. How to Uninstall Kaseya Agent For Windows. Login to Kaseya Portal and go to Service Desk. However, personally I found Kaseya not to be as user friendly. Note: The Access Rights tab settings for Machine Roles determine what machine users see when they use Live Connect. With this said, we want to customize the branding and theme for the user portal and user ticket creation pages. User Portal. The Kaseya BMS integration with CloudRadial is in beta and is an evolving work in progress. Machine roles determine what machine users see when they use Portal Access—a version of Live Connect—from a machine with Kaseya Agent also can be mounted as an app. 3/5. Likelihood to Recommend. Name identifier value: This is what we use for the Kaseya user name. I'm not taking away from Kaseya, it's a monster product that has immense power, it just didn't suit us. 11-50 employees. Kaseya solutions are in use by more than 10,000 worldwide customers. They can be run after work hours, so as not impede the working process. Intellipool AB was acquired by Kaseya the 1st of May 2011. Use Azure AD to enable user access to Kaseya Partner Portal. Compare Kaseya BMS alternatives for your business or organization using the curated list below. So there are 3 possible scenarios: For issues with Automation Exchange, please contact Automation Exchange support. CRM: Fixed: Under CRM > Contacts, the system reverted the user's Bill By Asset selection back to the default option. During a briefing at the Kaseya Connect User Conference, CEO Gerald Blackie walked me through the company's software as a service (SaaS) strategy -- which includes a portal that will allow managed service providers (MSPs) and VARs to pick and choose from a range of SaaS services.
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