The Plusnet Usergroup (PUG) is an independent group of users from Plusnet, MetroNet, Free-Online and Force9 using the whole range of products and services with a diverse and varied degree of knowledge and expertise. The help lines invariably have a long waiting time, and there doesn't seem any other method of contacting help and support. Plusnet outage leaves thousands without phone or internet access A fault in Plusnet's Domain Name System left thousands of customers across the UK without phone or broadband access If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. Create a new problem On the phone. My reward from Plusnet - … Our registered office is The Balance, 2 Pinfold Street, Sheffield, S1 2GU. To report a fault, go to https://faults.plus.net (requires member centre login). I`m with Plusnet and have had issues with my line. Join to Connect Plusnet. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. Obviously Plusnet won't touch it whilst the BT line is noisy. We want you to know exactly how we're performing so we can work hard to make Plusnet even better. Get the most out of Plusnet Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Plusnet's service page notes that maintenance work was carried out on its back-end systems on Sunday evening, but the firm said that this was not linked to the fault. They are straight forward questions, designed to try and help you diagnose any fault that may reside on your own equipment or wiring, prior to submitting it to PlusNet for further inspection. You have Javascript disabled in your browser. 14 days after I highlighted the original issue and still no fibre - still struggling along on a weak ADSL line. We aim to correct all reported faults as soon as is reasonably possible. You can remove existing cookies in your browser settings, Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. BT 6500 Cordless DECT Phone with Answer Machine and Nuisance Call Blocking Unboxing - Duration: 3:27. @plusnethelp Hi Plusnet, I have a fault ID 70524, I can confirm I need an engineer visit please, tests to get WiFi working have not fixed issue. It helps record speed tests, traceroutes and any other fault-finding activities you may have performed. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. 9:43 AM It is a SIM-only provider, aiming to provide straightforward, affordable plans, and it also offers rewards to customers who use Plusnet … Our tests have found a external fault which I've raised for you. In this case it was a noisy line fault initially, so Plusnet pass the buck as soon as that is mentioned and I have to report a noisy line with BT. In this particular case it would appear that BT Retail choose not to pass on call diversion charges in the event of a fault, but Plusnet do. The provider has now updated its hotline with an answerphone message and added a note to its support page regarding the problem. Get the most out of Plusnet Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Domains, sites and mail hosting - Tsohost & Ionos. Chris Pearce (@Chrisjohnpearce) reported 9 months ago from Histon, England. 09-11-2016 At Plusnet we believe in being straightforward and honest. You can check the status of plusnet broadband by visiting the Plusnet service status page. Chris Pearce (@Chrisjohnpearce) reported 9 months ago from Histon, England. In this particular case it would appear that BT Retail choose not to pass on call diversion charges in the event of a fault, but Plusnet do. Which is where the phone line troubleshooting guide comes into play to rule out an internal fault before you make the call. Sovereignty Means Sovereignty My broadband basic info/help site - www.robertos.me.uk. Those are normally used for things like emailing. It is common place (or should be), for an ISP to make you aware of the charge, should the fault be with your own equipment. Moved house last October, informed plusnet, last week 13 months after moving house they turn off the internet connection, a technical glich apparently, a common fault due to us moving house. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. - edited Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Virgin Telephone Line Tester. 06-12-2016 Frontend Web Developer | www.plus.net If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea. Block common ports except HTTP and HTTPS This setting blocks all traffic to common ports below 1024, except for ports 80 and 443. That means you can block incoming traffic but also run a web server. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. The £47 is the BT activation fee, I presume, which certainly does/did apply unless a customer elected to have it shelved over 5 years. To access your account, the Member Centre needs Javascript to run. Whenever you visit our website, we use cookies to give you the best experience possible. BT 6500 Cordless DECT Phone with Answer Machine and Nuisance Call Blocking Unboxing - Duration: 3:27. Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report to 71.8Mbps (14.2Mbps) now.. Unfortunately, because Plusnet Mobile are still quite new on the scene, they do not have enough customers to be included in Ofcom's report, so we don't have any figures. jaread83, Chris. (The doors are open for a volunteer from Madasafish to join us). This is after spending 2 hours being transferred between departments … If you have got a Plusnet email address you'll need the following information to … This is my personal Community Forum account to help out around these parts while I'm at home. Not at all customer friendly, but maybe PN no longer wants customers. Plusnet recognise there's a problem with our line as their records show broadband dropping frequently. As I say the dial tone vanished along with broadband on 28th April, I lodged a fault which was identified and an engineer dispatched next day. Question 0 of 4 jaread83. Plusnet SafeGuard lets you block content in two ways: Category blocking – this means you can block groups of sites with similar content.Pornography, Hate & Intolerance and Tasteless categories are blocked as standard but you can change this at any time; Website blocking – you can add a specific website's URL that you want to be blocked, e.g. Fault reporting This fault reporting system is used to help track connection problems that you might be having. Faults Analyst at Plusnet Doncaster, United Kingdom 1 connection. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Details on how to report a fault are available here. A Local Telephone Engineer in Surrey and SW London can be contacted on 07925 365332 If The Telephone Line Fault is at your property and you are in Surrey or SW London, ... Plusnet Telephone Line Tester. From answering your calls to repairing your faults, here's how we've been doing over the last few months. If it detects no fault or a fault that requires an appointment it'll ask you to call us. View Jonathan Dunning’s profile on LinkedIn, the world's largest professional community. Plusnet currently charges £5 for each 5GB used over the limit. In addition to the Plusnet service status page, you can also use 3rd party websites such as istheservicedown and downdetector and to check the current status and any reports from other Plusnet customers. 03279013). A big thank you & a credit to Plusnet. @plusnethelp @Plusnet 2020-12-10 09:48:49 @kistography Beyond a joke. If you didn't opt to take a Plusnet email address when you signed up with us, you'll need to register one before using Plusnet Assist to setup your email software. In order to make sure that any report made is as accurate as possible, we ask that you perform the tasks outlined in the following pages. It should be https://www.plus.net/my-account/tools/phone-troubleshooter which is linked from https://www.plus.net/help/phone/phone-line-troubleshooting/. Plusnet is the worst internet provider… Plusnet is the worst internet provider I have ever dealt with in the past 20 years. I can … BT's Plusnet home broadband service has apologised after some of its customers incorrectly received emails telling them they were being billed extra for going over their traffic allowance. It'd also be unfair to look at Plusnet's broadband data as it's a separate product with completely different likely problems attached to it. Plusnet is a signatory to Ofcom's Voluntary Speed Code of Practice.Under the Code we aim to make sure you're aware of the estimated broadband speed you should receive and have the opportunity to end your contract without paying an early termination charge, if you … Jonathan has 1 job listed on their profile. Join to Connect Plusnet. To report a fault, go to https://faults.plus.net (requires member centre login). Related Topics Broadband I have great difficulty reporting a fault. UBER UNBOXING 5,621 views Plusnet Plc is a company registered in England and Wales (Company No. This issue is Plusnet's fault and yet I am still having to chase them - and still without the internet service I ordered 6 weeks ago. 9:45 AM. Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report to 71.8Mbps (14.2Mbps) now.. Plusnet Assist can only setup existing Plusnet email addresses. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. @plusnethelp Hi Plusnet, I have a fault ID 70524, I can confirm I need an engineer visit please, tests to get WiFi working have not fixed issue. Sure seems a very complicated and rather hidden way to report a fault. @Plusnet disgusted that after being a loyal customer for 9 yrs due to no fault of my own I’ve had to sell my flat , move in with my mum therefore cancel my broadband. Easy to follow guides to help troubleshoot and resolve most common problems. To speak to us about phone or internet services, or TV or radio programmes, call: 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Plusnet carried out maintenance work on its systems at the weekend but has said that it did not cause the fault. See the complete profile on LinkedIn and discover Jonathan’s connections and jobs at similar companies. Customer -> Plusnet -> Openreach Customer -> Vodafone -> Openreach Customer -> TalkTalk -> Openreach Openreach are mandated to sell products and services to both BT Retail and Plusnet at the same price. 09-11-2016 What to do? A big thank you & a credit to Plusnet. They have sent an OR engineer who identified a fault external to my home (up a pole down the lane) but now keep moving the fix date. I am with Plusnet, and I agree that they have many faults, however I have never ever had any connection problems whatsoever. Domains, sites and mail hosting - Tsohost & Ionos. Please enable Javascript to continue. After cancelling our order twice without telling us and hours and hours of waiting on the telephone to speak to someone we are still stuck without a … Pain of change felt by some Plusnet users with network migration Tuesday, September 20, 2016 11:51 AM; 13 comments; Others have already reported on problems with the network migration that has been underway at PlusNet for sometime and we've been trying to find a way to quantify both the numbers affected and what evidence is present in our various tools such as the broadband speed test … That's the wrong link to report a phone fault! If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea. 7:56 PM. I confirmed the fault and reported it back, something up a pole in the lane needing more equipment. https://www.plus.net/my-account/tools/phone-troubleshooter, https://www.plus.net/help/phone/phone-line-troubleshooting/. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. Faults Analyst at Plusnet Doncaster, United Kingdom 1 connection. 06-12-2016 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sovereignty Means Sovereignty My broadband basic info/help site - www.robertos.me.uk. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. Is it not possible to report a fault by email and thereby receive back a fault number which I can the follow in some way I can … Just for reference, the phone troubleshooter will only raise a fault to suppliers if it detects an external fault. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. Plusnet Help and Support Pages. Plusnet Mobile only came onto the scene relatively recently, in 2016, as an MVNO (Mobile Virtual Network Operator) running on the EE network. - edited Tried to report by phone but the queues are ridiculous; can't raise an issue [at work] via broadband / phone troubleshooter as it errors out; there does not appear to be any email contact. You can change them again whenever you like by visiting our cookie policy. Block common ports This setting blocks all traffic to common ports below 1024. Thanks for the correction. If you've not received your Plusnet Reward within 30 days of submitting your details via the link in the email, please contact us: (you'll need to have your Plusnet account number or username handy) If you signed up to a cashback deal before 26 th May 2017, call us on 0800 652 6581 * UBER UNBOXING 5,621 views I should have known that! The line is at fault but Plusnet are expert in making the customer feel at fault by emphasising the cost if an engineer comes out. 2020 © Plusnet plc ⢠All Rights Reserved. I have no dial tone at home. Have replaced router, filter and leads as they suggested but absolutely no difference has been made. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status . They have been great when helping to fix the problem and the staff on the phone, etc.. have been great. 1 user liked/thanked this post: Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up. However, Matthew has raised the error - thanks. 7:55 PM I dare say that, after the fault is cleared, if you contact Plusnet they might waive the diversion charges if the Openreach network was at fault, as a matter of good … 2 users liked/thanked this post:
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