It gives users a modern and intuitive RMM platform so that MSPs and IT professionals can efficiently manage their devices, across all environments, from any location in the world. I pay €1/endpoint with a minimum of 50 endpoints. They have help us with the deployment and configuration + waive any setup fee. Its interface is streamlined and makes visualization of the entire IT facility easy. * I would like to sign up for your email newsletter. It’s beautiful & intuitive. SherpaDesk + NinjaRMM: All You Need To Run Your IT Business. ConnectWise Control. It is able to push the Windows Feature updates like 1903) Somewhat overpriced for the features. Did you use the network discovery? No PSA or helpdesk). … Discover what other MSPs rate as their favorite tools of 2020. You also have the option to export all your data out to CSV format if you want to import it into a in house application. Product. In particular... the Webroot integration. I used pulseway for about 6 months and due to the limits they put on their remote sessions, I had numerous disconnects. I must had been living under a rock as I just discovered these RMM tools. I demoed Ninja today. In my experience, you get what you pay for and if you undermine and undervalue your product, others will too. Ended up being over a year. Reddit! Also somewhat limited Windows patching platform. I want to know the experience about RMM software like Ninja RMM or others.Best option and price etc. NinjaRMM is designed so that MSP technicians can learn everything they need to start using NinjaRMM’s cloud-based SaaS RMM … Requires 50 minimum agents and commitment. All of them are overpriced for the number of agents we have or are missing features. The Remote Desktop could be better. Lots more out there. 11 Avg. We started with the minimum package of endpoints, however, so our pricing will go down on a schedule as we grow, and we were never looking for "cheap" options. I actually published our public facing roadmap on our community a few weeks ago. New comments cannot be posted and votes cannot be cast, Resource for IT Managed Services Providers, Looks like you're using new Reddit on an old browser. I also have 1 client with 5 endpoints as a side gig and I just get calls when they need IT help. That's why I'm dropping them. Patch management is windows only but they are working on expanding … Find one, commit to it, and work with what they offer. PSA add-on is exactly the same as Kaseya BMS, which is good. BVoIP. "As an MSP, we are always busy multitasking, it is awesome to have a reliable software to care for our clients. Agreed, also the more endpoints you start of with, most RMM's will offer more discount. Overall: Overall, Ninja RMM is a versatile tool to remotely monitor and manage the entire IT … LucidCharts. We did liked the no commitment pricing model. ninjarmm reviews. Generally other RMM's offer a watered down version of Bit Defender. Compare … Really like the looks of Ninja, it meets our specific needs well. The Ninja platform is the result of feedback from thousands of MSPs and the collaboration with product management teams of users’ major vendors. SNMP) monitoring is effectively non-existant at the moment. ), Syncro (PSA+RMM, I found it to be still a bit behind the others in features and functionality. ), Continuum (Looks like a solid platform. Looks a bit too simple. A lot of these are supposed to be coming with improvements in Q2 and Q3. Most things work well. What is your current RMM? Slow rollout with a lot of other stuff to do before we are ready for RMM. So far the Ninja / Splashtop remote access seems as fast or faster than N-Central Take Control and the UI is is way easier to navigate, so I'm hopeful that our techs will actually be able to use the whole system. This is definitely an option, but this only serves as a help desk. 20 minimum agents and no commitment- great. Ninja RMM. SherpaDesk is a simple cloud solution alternative to Autotask. This isn't a life or death situation here. Here, Ninja, SolarWinds RMM, and Atera dominate. I am definitely picking on Labtech here, but thats mostly because it was our previous RMM, and the only other offering we'd used before then for any extended period was too long ago to be accurate. The UI could use a refresh. SherpaDesk + NinjaRMM: All You Need To Run Your IT Business. However, the best way to find out if we are a good fit for you is by strarting a trial and see for yourself =). I'm currently looking at 2 MSP tools, Syncro and Ninja RMM. At no point have I been in a demo or with support and had them say "I've found that this doesnt often work, so you should do this way instead" - had this multiple times with Labtech, including during the onboarding process. I have never heard of Ninja RMM … 21 Avg. I did use Pulseway as a one Person MSP - that was the ideal solution and working great. I'd like to to move more stuff into Ninja when we can, but we do have to work with on-site staff at many clients and worth with their tooling. Pricing and Options. using comodo one/ itairian? What is your current Documentation Platform? The time I sent their support a ticket, it took 2 days to get a response. Unlike Labtech it doesnt mis-report about Microsoft Update coverage -it's not as flexible as Labtech, but it does tell us if its' failed and clearly, They know there are issues and have been upfront with us. Hi, how do you get the agent installed without the username/password? An estimate of … Interested to read more feadback on your post here. An easy-to-use and all-in-one RMM to support you and your clients. The U.S. Secret Service has reported an increase in hacked MSPs. FREE & UNLIMITED … Reddit. The price changes in the matter of hours or days. Competing in a crowded field of 11 different companies that provide remote management and monitoring (RMM) software solutions, NinjaRMM earned the top score in 3 separate categories in a recent MSP Reddit poll: most stable, best patch management functionality, and best support. I am also one of the most guilty of "dating" my RMM. Growing traffic for these popular keywords may be easier than trying to rank for brand new keywords. With a 50 minimum. Speaking of features, we have been cranking features left and right and had 7 major releases last year, and plan to have a good number this year as well.Our roadmap for this year is filled with features that matter to small and mid-size MSPs alike. Check out solarwinds rmm and msp manager. An estimate of how frequently … Not profitable and high risk of churn. Fast forward to today and the company has grown to support over … Another quick thought is that it can actually be quite a difference between the first 30 days of "sales" experience vs … Go with what serves your needs right now and fits the bill. 67 Organic Competition. I know we might lose some of the power features, but honestly, because we no longer have someone dedicated to managing N-Central, most of our techs use only a tiny subset of the features because it's so convoluted to navigate. For companies like them, it’s not worth taking on people for less. My quandary: I'd also love the (up to) 1k/month back in the business that switching to (pick a name) would save me. Take a look at Naverisk RMM+PSA easy pricing and overages aren't a problem, should cover everything you are looking for if you narrowed it to Ninja and pulseway. You would think that one of them would just work and do whats needed. Also reached out to Naverisk to see what they are all about. I'm looking into this as well, I am an internal IT not MSP but looking for something to replace ITarian that we were using for patching and remote access. Syncro (PSA+RMM, I found it to be still a bit behind the others in features and functionality. And it terminates. But, with AV we got quoted $4 per endpoint. Ninja is powerful and fast. These solutions provide MSPs with opportunities to enhance their RMM through automation and other types of technologies. We work hard … sales@ninjarmm.com. The Ninja product looks nice and is super fast but so many features are lacking that it feels a bit more like a work in progress. With automation, network management, patching, software inventory and more, see why our RMM solution is loved by 4000+ MSPs and IT Professionals. Here are our impressions: Kaseya (solid platform, but would require way to long to set up and configure. I've used Ninja in the past... it's overpriced for what it is, keep looking. However, detailed Inventory reporting is still virtually non-existent and there are no remote command line tools (coming soon we are told). Datto Backup *Included with Premium License. However, I suspect (I'm not a decision maker, just a tech) we're probably gonna stick with it for now because; We managed without a RMM for a long long time and we're still half in half out of the RMM world. Easy to use. We narrowed the choices down to NinjaRMM and Pulseway. I know this is an older post but check out https://syncromsp.com . I imagine that's a tough decision to make for any RMM … SEE ITBOOST … If you had a plow business but were only busy in the mornings, you wouldn’t ask Ford for half payments on your truck lease until you got busier. I liked that being able to get full security alert and automation. Start Trial. Because when you choose NinjaRMM… Cyber attacks targeting MSPs are on the rise. SherpaDesk plus NinjaRMM is the integrated solution you need to manage your IT team, log billable time, stay on top of server alerts, … At NinjaRMM, we believe that you shouldn't have to settle for poor service, and we're proud that a recent MSP Reddit survey placed NinjaRMM at the top when it comes to customer support. Granular policy settings are also missing down to machine level or sub-groups (coming soon we are told). Spain: +34 932 20 90 81. If yes, it basically offsets the price of buying Ninja (if the price doesn't go up the next time I talk to them). I use Solar Winds free ticketing system at the moment as well. It was inconvenient for both myself and the client. Why did you change the RMM? I would revisit it in the future), Connectwise (same as Kaseya- good product, but it would require way to long to set up + on boarding cost), Atera (PSA+RMM, discovered few bugs with Updates during trial. This next-generation platform has a community-driven product management process, all packaged … Start free trial for all Keywords. You have something on a customers screen generating a bit more data than basic word or web. I am not sure if at this point I would even consider them anymore just because of that. PRODUCT HELP DESK/TICKETING; TIME TRACKING; INVOICING AND BILLING; PROJECT MANAGEMENT; ASSET MANAGEMENT; DATA REPORTING; KNOWLEDGE BASE; TASK … We switched to ninja and including webroot and teamviewer we saved almost 50% compared to what we were paying with Solarwinds(without teamviewer). Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offers a powerful platform with a tailored experience built for your business needs. Traffic to Competitors . Oh, and let me know when they get some legitmate scripting and powershell integration. What are you guys paying for Ninja? We ask our customers what they want their sandbox to be instead of dictating limited options … Amazon AWS *Included with Premium License. Also our remote command line support powershell mode that gives you unrestricted access to the machine. feedback: I currently use continuum and as a one man shop with 250 endpoints it's been good to me. How many endpoint do you manage? Unlike ConnectWise if I have a problem I can actually get an accurate answer, including time frames for fixes (we were with Labtech and I had support staff telling me multiple months in a row that issue X will be in next month's release - dont tell me if it's not true, just say you dont know ffs - I dont like to be surprised with a tool that I'm trusting to manage client's), Unlike Labtech its not full of monitors, out of the box, with questionable thresholds for modern hardware (I'm excluding the network monitoring here, which I will conceed has some values which dont align with faster networks, like 10GbE), Pricing - our NinjaRMM agent combined with our AV and Teamviewer license is now the same as it was for our previous RMM without AV or equivalent remote - my understanding is that our boss is happy with this. by Paco Lebron. :( So I jumped around... WAY too much. After numerous contacts with the sales people, we still have no definitive idea what it will cost. It's unlimited endpoints and all their pricing plans integrate with Quickbooks Desktop / Stripe. Or is this locked in pretty solid? With about 150 clients we did change the rmm. Ninja has made a commitment to be the most powerful RMM in the marketplace, with the absolute best user experience and integrating with products users love. Traffic to Competitors . They have a long way to go, but the devs come off as ambitious and relatively honest thus far. See how NinjaRMM and SolarWinds RMM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. I'm highly impressed with their new roll out. No Contract, No Minimums. I liked that being able to get full security alert and … Ultimately I went with Kaseya with Techs Together because it fit our needs and was priced right and there are people using it with as little as 10 agents all the way up to the thousands so obviously it scales well. Best mobile app. I'd second the idea that 5k is a lot for Ninja, but cloud RMM would be the right way to go. Contact Us. Office 365 *Included with Premium License. Good starter rmm. :) you must have alot of endpoints with them. 3CX Phone System. I've looked into ServiceDesk Plus MSP, Comodo One, and Spiceworks. Press question mark to learn the rest of the keyboard shortcuts. I'm with Ninja and the price depends on features you want and when you signed up. The Ninja product looks nice and is super fast but so many features are lacking that it feels a bit more like a work in progress. Whether it's the first time you are adding an RMM to the mix, or as an alternative to existing tools that are complex and expensive, this integration enables maximum optimization, helping your … We are on boarding few clients and would like to purchase a RMM solution. In this episode of The New Stack Makers, we talk to Michael Shelton, vice president of global customer support at admin tool provider NinjaRMM, about closing the cultural distance to reach support teams to drive the post-customer experience. 14 Organic Competition. Growing traffic for these popular keywords may be easier than trying to rank for brand new keywords. Merryworks • 2 years ago 2y 0 spice. For many customers we have automation setup per-customer via GPOs, System Center, etc. Love the real live updates for the workstations and Servers." SherpaDesk is the definitive helpdesk solution for all your support, project management, and billing issues.. Ready to get a handle on your small business? I would … Can't do a TON with the app, but being able to view quickly is convenient. How did you hear about us? Really like the looks of Ninja, it meets our specific needs well. By using our Services or clicking I agree, you agree to our use of cookies. The advice I'm referring to is to NOT DATE YOUR RMM! I use Solar Winds free ticketing system at the moment as well. We currently use SolarWinds RMM and although it is clunky … We have no contracts, and we provide free onboarding and U.S.-based support. Copy Link. It essentially means they have to build their own UI, which I believe is what N-Able did. However, the product looks great. In speaking with Ninja, it's a limitation of the Vipre SDK and the latest BitDefender SDK has the same limitations. This will greatly increase your support efficiency in monitoring and billing for your customer devices. With a 50 minimum. So I'll comment only in regards to Pulseway as my RMM of choice. Fully SaaS. Monitor and manage your entire IT stack with cloud remote monitoring and management (RMM) software by NinjaRMM. We have evaluated few RMM platforms. Start A Free Trial botom. Instead it is negotiated at time of … I'm searching for a decent free RMM and Help Desk solution that I can use for a startup. Traffic to Competitors . Excellent automation functionality. Requires one time setup fee.
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